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The County of Los Angeles

Setting a new standard for public entities with a universal, performance-based risk and claims program

Los Angeles County Seal

The County of Los Angeles

County of Los Angeles Risk Management is transforming its risk and claims technology systems and processes. By replacing nine systems and manual processes with a single-platform solution, the County will provide line-of-sight into all departments for greater visibility into cost reduction.

Ventiv’s modular enterprise system delivers on a long-standing goal for the County of Los Angeles of combining multiple independent data streams into one comprehensive system which allows us to view and react to risks globally.

STEVEN T. ROBLES,
ASSISTANT CHIEF EXECUTIVE OFFICER OVERSEEING RISK MANAGEMENT AND PRIVACY

In partnership with Ventiv Technology, the County of Los Angeles is implementing a responsive, outcome-focused risk-assessment and risk-reduction solution. By replacing disparate software across County departments and centralizing services, the County will deliver greater accessibility and a more customer-focused approach.

The County selected Ventiv Claims as its single-platform solution for risk management, claims administration, disability and leave management, corrective action plans, and legal case management. It’s one of the largest and most complex risk and claims technology deployments ever undertaken by a county government.

By developing a single, integrated technology system that combines administration and management of all risk and claims programs, the County is on track for an unprecedented achievement: the unification and streamlining of a complex interchange of departmental risk management.

Goals of the County’s risk management information system project

The County of Los Angeles has two primary purposes for Ventiv Claims: First, replacing numerous existing systems (including two claims administration systems and a risk management system) with a new, state-of-the-art technology solution. Second, deploying a comprehensive, robust risk management information system that will consolidate the County’s risk management processes, programs, and data architecture.

The County’s ambitions are nothing short of leading the nation in how risk management programs, including claims, are integrated, administered, managed, and monitored.

When fully implemented, the County will have more than 1,500 users on Ventiv Claims. The Ventiv implementation will enable the County of Los Angeles to automate numerous manual processes, thus improving the efficiency of its risk management program.

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Focus on systems the County is integrating, and why

The key systems that the County of Los Angeles is integrating with the Ventiv implementation include:

  • General liability claims, small claims, medical malpractice claims, and workers’ compensation claims
  • Return-to-work
  • Short-term disability and long-term disability
  • Survivor benefits
  • Loss control and prevention
  • Inspector General’s corrective action plans
  • Enterprise legal matter management
  • Various self-insurance and commercial insurance programs (General Liability, Automobile Liability, Medical Malpractice, Professional Liability, Sexual Misconduct, Property Damage, Airport and Aircraft Liability, Fire Insurance, etc.)
  • Absence and Leave Management
  • Incident Reporting

According to Steven T. Robles, assistant chief executive officer overseeing Risk Management and Privacy, “Ventiv’s modular enterprise system delivers on a long-standing goal for the County of Los Angeles of combining multiple independent data streams into one comprehensive system which allows us to view and react to risks globally.”

Understanding and reacting to risks on a global basis is a key attribute of the County of Los Angeles’s Ventiv implementation. Let’s consider some noteworthy examples of how the County will achieve this goal:

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Ventiv brings experience and commitment to new ideas to the implementation

According to Steve Robles, “Working with an experienced provider like Ventiv Technology is an important precondition of achieving our goals and furthering the mission of the County of Los Angeles.”

Along the same lines, Ventiv CEO Bill Diaz also emphasizes the importance of expertise: “With more than 40 years in the claims and risk management industry and nearly 20 years of Ventiv Claims serving public-entities across the United States, the people of Ventiv Technology have the domain experience necessary to successfully execute this momentous project—easily one of the largest and most complex in the history of public-sector risk and claims projects.”

Ventiv has deployed a sizable team, dedicated exclusively to the County of Los Angeles project, to complete this historic project.

Team members work consultatively with their County counterparts, examining every aspect of the County’s processes down to the smallest detail. Ventiv has built a team made up of veterans who know well both the software products and public-entity needs. Ventiv has also brought in talented newcomers, who have challenged and improved the team’s thinking and are making major contributions to a successful implementation.

Risk and claim organizations consistently choose Ventiv for the biggest, most complex software deployments. As with the County of Los Angeles, Ventiv clients recognize the knowledge, experience, and deep bench the company brings to its engagements. Ventiv’s commitment to successful risk and claims implementations is exemplified beautifully in the County of Los Angeles project.

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