The Indiana Public Employers Plan (IPEP) has been a Ventiv Technology customer since 2004, when it first began using Ventiv’s iVOS claims-administration system. We spoke with Lisa Mohler, IPEP’s vice president of Claims and Risk Management, about her organization’s upgrade to the latest version of Ventiv’s claims system: Ventiv Claims Enterprise. We also spoke with Mohler about how IPEP has integrated the Ventiv Digital data-intake system with Ventiv Claims.
IPEP is a workers’ compensation risk pool for Indiana public entities. With more than 600 members, IPEP insures more than half of the state’s fire and police departments, schools, cities, counties, townships and the like. According to Mohler, several key factors contribute to IPEP’s high member-retention rate. “First, we understand the needs of our members and deliver high-quality service. Second, we offer a hybrid, best-of-both- worlds model: We operate as a third-party administrator, managing the claims and risk management for our members, but we do it at a fixed cost. Our members pay premiums into the pool, and then their costs are capped.”
Given its hybrid business model, claims and risk management technology is vital to IPEP. In Ventiv Claims and Ventiv Digital, IPEP has the systems in place to help the risk pool continue to exceed member expectations.